Responsible Play What is it and why does it matter?
The core principles behind 12q's gaming policy
Gaming and betting are recreational activities — when enjoyed in moderation and with awareness. At 12q, we believe responsible gaming means more than just setting limits; it means staying mindful of your mental and financial wellbeing. Ensuring every player's safety on our platform is our highest priority.
Many gamers in Bangladesh play purely for fun, but it's easy to unknowingly spend more time or money than intended. Following responsible gaming practices at 12q helps avoid that. We want you to stay in control at all times — don't let the game control you.
One thing to always keep in mind: gaming can never be a reliable source of income. It's a form of entertainment. If you ever feel that gaming is having a negative impact on your daily life, use our responsible gaming tools right away.
We believe gaming should be enjoyable, stress-free, and entirely voluntary. Every player has the freedom to play at their own pace, and respecting that freedom is what we stand for.
Our Responsible Gambling Tools
Your gaming controls at 12q
Deposit limit
Set a maximum deposit limit on a daily, weekly, or monthly basis. Once set, limits take effect immediately, and a cooling period applies before any changes can be made.
Session Time Limit
Set a maximum duration for each gaming session. When the time is up, your session will end automatically and you will be prompted to take a break.
Loss Limit
Automatically stop gaming once you've lost a set amount. This helps prevent impulsive over-betting in the heat of the moment.
Cooling-off period
Take a voluntary break of 24 hours to 30 days. During this period, you won't be able to log in to your account, giving you the space you need.
Self-Exclusion
Close your account for anywhere from 6 months to 5 years. Any attempt to open a new account during this period will also be blocked.
Advertising Opt-Out
Opt out of marketing messages and promotional offers at any time. Manage your communication preferences as you see fit.
Knowing yourself is the foundation of responsible gaming. If you notice any of the following signs, take action right away:
Chasing Losses
Repeatedly returning to the game to chase losses — this is the most dangerous warning sign.
Excessive time spent
Spending more time gaming than planned and being unable to stop.
Neglecting Relationships
Withdrawing from family and friends to spend more time gaming.
Mood Changes
Feeling anxious or irritable when not gaming, or becoming dependent on it.
Financial difficulties
Struggling to pay bills or cover essential expenses due to gaming.
Hiding your gaming activity
Hiding your gaming habits from family or those close to you.
Experiencing these signs is not a weakness — it's human. Asking for help is an act of courage. Our support team is always ready.
If you feel you need a break, activating self-exclusion on 12q is simple. Just follow the steps below:
Log in to your account
Sign in to your 12q account with your username and password.
Go to Account Settings
Click the profile icon in the top right corner and select "Account Settings".
Open Responsible Gaming Section
Go to the "Responsible Gaming" tab.
Select the self-exclusion option
Click on "Self-Exclusion" and choose your preferred duration — 6 months, 1 year, 2 years, or 5 years.
Confirm
Confirm your decision. Once activated, your account cannot be reopened until the period has ended.
If you're unable to adjust settings, email [email protected] — our team will activate self-exclusion within 24 hours.
The following limits can be set from your account at any time on 12q:
| Limit Type | Duration | When it takes effect | Status |
|---|---|---|---|
| Deposit limit | Daily / Weekly / Monthly | Instant | Available |
| Loss Limit | Daily / Weekly / Monthly | Instant | Available |
| Session Time Limit | Per Session | Instant | Available |
| Cooling-off | 24 Hours – 30 Days | Instant | Available |
| Self-exclusion | 6 Months – 5 Years | Within 24 Hours | Available |
| Betting Limits | Daily / Weekly | Instant | Available |
* Limit decreases take effect immediately. Increasing a limit is subject to a 7-day cooling period.
Here are some tips to help you build healthy gaming habits:
- Set Your Budget in Advance: Decide how much you're willing to spend before you start. Once that budget is gone, stop — commit to not putting in any more.
- Set a Time Limit: Decide in advance how long you will play each day or per session. Use an alarm or timer to keep track.
- Don't treat it as a source of income: Gaming is never a path to regular income. It's entertainment only — always keep that in mind.
- Don't Play When You're in a Bad Mood: Avoid gaming when you're angry, sad, or stressed. Making decisions driven by emotion carries real risk.
- Take Regular Breaks: Take at least a 10-minute break every hour. Get up, drink some water, take a short walk.
- Stop chasing losses: Chasing losses almost always leads to bigger ones. Accepting a loss is the smart move.
- Let Someone You Trust Know: Let someone you trust know that you play. It builds accountability and makes it easier to stay in control.
- Don't play on credit: Never play using borrowed money or a credit card.
Every player at 12q is entitled to the following rights:
Data Privacy
Your personal and financial information is protected with SSL encryption.
Fair Play
All games are powered by certified RNG — results are completely random.
24/7 Support
Our support team is always ready to help with any issues you may have.
Fast Withdrawal
We guarantee fast and secure withdrawals of your winnings.
Identity Verification
KYC verification to keep your account and identity secure.
Right to close account
You have the right to permanently close your account at any time, no reason required.
About Responsible Gaming Detailed Discussion
Building a responsible gaming culture at 12q goes beyond compliance — it's a core part of who we are. We understand that many people in Bangladesh come to online gaming for entertainment, and our goal is to provide a safe, transparent, and enjoyable environment for every one of them.
Is gaming truly entertainment — or does it become an addiction?
The answer depends on how you play. Most people enjoy gaming without any issues. However, for a small number of people, it can get out of hand. Responsible gaming guidelines exist precisely to reduce that risk.
Problems start when gaming shifts from entertainment to compulsion. 12q's Responsible Gaming tools help you avoid reaching that point. Our system automatically detects unusual gaming patterns and alerts the user.
The Role of Family & Loved Ones
Responsible Gaming isn't just the player's concern — family members play an important role too. If you think someone close to you has a gaming problem, talk to them openly and offer support without judgment. 12q also supports third-party self-exclusion requests.
Minor protection
The 12q platform is strictly for users aged 18 and above. Age is verified at registration, and additional verification may be triggered in cases of doubt. If minors are present in your household, we recommend using parental control software on your device and keeping your account password secure.
Our commitment at 12q
We commit that 12q will never promote irresponsible gaming. Our marketing materials never present gaming as a source of income. We operate with full transparency — our terms and conditions are written in plain language so everyone can understand them.
Our Responsible Gaming policies are built to be put into practice, not just exist on paper. Our support team, technical tools, and guidelines are all designed with your safety in mind.
"A happy and safe gamer means a healthy gaming community. At 12q, we're building a community where everyone can play at their own pace, on their own terms."
FAQ (FAQ)
Common Questions About Responsible Gaming
Play Safe, Stay in good spirits
Join 12q and start with a commitment to responsible gaming. Our platform is always here for you.
- Minors will never be encouraged to participate in gaming
- Gaming will never be presented as a source of income
- All Responsible Gaming tools are available free of charge
- All requests for help will be treated with the utmost priority
- All information will be kept strictly confidential
This platform is for users aged 18 and above only. Participation by minors is strictly prohibited.
Contact us for any questions or assistance related to Responsible Gaming.